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A survey of general dental practitioners' opinions of response letters received from hospital specialists following a referred patient's first appointment.

Tomlinson P, McAndrew R

University Dental Hospital Cardiff, Heath Park, Cardiff, CF14 4XY. tomlinsonpm2@cardiff.ac.uk

OBJECTIVES: To discover what dentists require of a hospital response letter with regards to content and timeliness. DESIGN: Postal survey. SETTING: South Wales. SUBJECTS AND METHODS: A postal questionnaire was issued to all dentists (n = 256) who had referred a patient to the dental hospital between 1 January 2003 and 1 March 2003. RESULTS: The response rate was 60.2% (154). The preferred time frame for the receipt of a letter following a patient's appointment was one to three weeks for 96.4% (n = 133) of respondents, but 58.4% believed that they currently do not receive responses within this time frame. The preferred method of communication remained the letter (n = 82, 53%), followed by the telephone (n = 58, 38%). E-mail accounted for eight percent (n = 12) of communication. Most respondents (70%, n = 107) were satisfied with the letters' content. Eight of the ten items of information suggested as being appropriate in a response letter were considered essential by 53.2% of dentists (n = 82), and 55.8% (n = 76) believed the remaining two items to be desirable. CONCLUSIONS: Dentists agree closely on the information required in a response letter and most are satisfied with the content of current response letters. However, many dentists believe response letters arrive later than three weeks after their patient's appointment.

Published 12 June 2006 in Br Dent J, 200(11): 621-3; discussion 617.
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